Following are the frequently asked questions. In case if your question is not mentioned in the list please feel free to contact us for further clarity.
What are your package prices?
Package prices are changed according to seasons or cities. To know the current package price kindly send an email to us at firstname.lastname@example.org
Are you on the approved panel of DHA Golf & Country Club Karachi?
Yes, we are on the approved panel of DHA Golf & Country Club Karachi as photography & video services provider.
How do we book?
Booking is only confirmed upon payment of 50% of the total amount of the package. A receipt will be mailed reflecting the details. Remaining 30% balance of payment is due at the first day of event and final 20% balance is due at the time of delivery of albums.
How long does it take to get the final albums/video?
Though we try to deliver as quickly as possible, but roughly four to six weeks should be kept in mind.
What is the cancellation policy?
In the case of cancellation of photography/package, due to any reason, following percentage of cancellation charges will apply;
30 days, before the first booked date: 25% of the entire package price
less than 30 days, before the first booked date: 50% of the entire package price
If you fail to show up on the day of the shoot or cancel one day prior, nor refund will be made neither any re-shoot can be considered.
What if the date is changed after its booked?
The change of date will be considered as cancellation of a date and cancellation policy will be applicable to the said date/package. Change of date will be done through re-booking of the package and is subject to availability of date/slot.
What if the video requires some changes?
Though the first edit in any form (sound track or video sequence) is free of cost, any additional changes/re-edits in any form or change of sound tracks will be charged subsequently. It is highly advised to provide list of sound tracks for videos in advance, and in case any specific track is not generally available, the client is required to provide the track in its originality in the required format which is generally acceptable for video editing.
Who will be responsible for lighting of venue of event?
Lighting of venue is sole responsibility of client/decorator/venue management. The photographers/videographers are in no way responsible to arrange for lighting of venue, though clients can be advised to ask the management of the venue to improve the lighting conditions in order to have better picture quality. In case of poor lighting at the venue, photographers/videographers can not be held responsible for use of camera lighting equipment in order to compensate for the poor lighting of the venue. Out door venues specially lack proper lighting at most of the venue.